|
|
|
Available at
|
|
| Articles |
Monday, 1 March 2010
What has management learnt from the global economic crisis about getting the best out of their people? Two recent examples of the way in which people's performance is managed, suggest that the answer might be "a lot" and "not much".
Wednesday, 13 January 2010
James Lawley and Penny Tomkins in “Metaphors in Mind” contend that the metaphors we use, whilst simplifying our communication, can also often hide deeper feelings and thoughts. If the issue is really important to us, what’s behind these metaphors needs to be understood.
Friday, 21 August 2009
An ineffective manager can cost the organization one million dollars. And, sadly enough, many organizations don't provide their newly promoted managers the proper training—even though one could cost them as much as one million dollars in lost productivity.
Wednesday, 19 August 2009
As any well read student of customer service will tell you, service starts with management. If managers treat their staff the way they want their staff to treat the customer, then they will get good service results.
Wednesday, 19 August 2009
Competition for resources - internal and external - means power and politics become even greater issues for managers in higher education today.
Friday, 31 July 2009
He goes cycling at lunch time, leaves work early (apparently 7.30 pm is early for Americans) and takes a "bottom up" approach to leadership. Who is he? James L. Jones, President Obama's national security advisor.
Saturday, 23 May 2009
Relationships with a new boss do not start with a blank slate. They are very much influenced by the quality of the relationship with the previous boss and employee expectations of the relationship they are likely to have with the new incumbent.
Thursday, 14 May 2009
Trust is a critical resource at the moment. But it is all too easy to forget that while trust takes a long time to build, the balance can be quickly depleted with just one careless withdrawal.
Friday, 17 April 2009
“The quality of your attention determines the quality of other people’s thinking” (Nancy Kline)
Over the last decade, coaching has become the real “in” skill and in fact almost, a discrete profession. As people with good communication skills, trainers are often called upon to coach and in many cases, to train others as coaches. But do we know what real coaching is?
Thursday, 5 March 2009
There is a strange phenomenon occurring at the moment. The most successful companies, which are used to having the most money and more opportunities, may very well be the ones which need to make the most radical changes in their thinking in order to weather this current storm.
Thursday, 5 March 2009
Before they stepped into their private jets to fly to Washington and beg for billions from the public purse, perhaps the CEOs of Ford, GM and Chrysler should have realised that first impressions matter.
Thursday, 15 January 2009
Job security is uppermost in many people’s minds right now. How do you make sure your job is secure? Perhaps there are no foolproof ways, but there are some safeguards you can take.
Friday, 12 December 2008
Do you know how much business each individual customer brings you? More importantly, do your front line staff know? In today’s tough economic climate, it’s not so much about getting new customers, but keeping the ones you have extremely satisfied, that’s the key to survival, and in fact growing the business.
Thursday, 27 November 2008
Friday, 21 November 2008
SELECTED AS SALES ARTICLE OF THE WEEK Nov 22, 2008 http://www.top10salesarticles.com/
Are you being negatively impacted by the recession, or are you taking the positives out of the current situation? It may be time to look at how we can improve our "opportunity seeking" antennae.
Thursday, 20 November 2008
Is there a difference between a leader and a manager? Can you be both? Do you need to be both?
Thursday, 13 November 2008
NOMINATED AS SALES ARTICLE OF THE WEEK Nov 15, 2008 http://www.top10salesarticles.com/
What gets you motivated at work - appreciation, money, responsibility, an interesting job, good colleagues? Does your level of motivation affect others? This article gives some motivational suggestions.
Monday, 10 November 2008
All the discussion about how companies, particularly financial organisations, are regulated seems to be ignoring one glaring structural weakness. That is the erosion of the boundaries between a company's board and its management – between its leadership and management.
Friday, 19 September 2008
We've all been affected by the financial crisis of Wall Street. But what’s at the heart of the problem? And more importantly, can you and I do something to prevent it happening again?
Sunday, 14 September 2008
NOMINATED AS SALES ARTICLE OF THE WEEK Sept 14th, 2008 http://www.top10salesarticles.com/
Recent research suggests that poor email management can cause stress. What constitutes a poor email?
Saturday, 30 August 2008
What impact does a speech have on the audience? Does it change behaviour? Create an image? Some of the latest research gives us some clues.
Tuesday, 12 August 2008
When was the last time you received great service? Why was it great? Perhaps this short article will resonate with you. Importantly, it provides some simple clues for developing effective customer service training. Enjoy!
Monday, 11 August 2008
How does the modern organisation cope with the challenge of working across space and time? Many now have matrix structures and internationally based project groups, teams and committees. For trainers working with virtual teams in a matrix structure, despite the improved forms of communication available, there are many challenges. How are they managed?
Saturday, 2 August 2008
Knowing who its customers are is the foundation for any successful organisation. And as the US Federal Aviation Administration has demonstrated, getting this wrong can be disastrous.
Thursday, 31 July 2008
Does youu situation call for group or team work? Is there a difference? Does it matter? This article suggests some ideas to help with leading your group or team.
Page 1 of 2
> >>
|
|
|
|
|
|
|
