Relationships with a new boss do not start with a blank slate. They are very much influenced by the quality of the relationship with the previous boss and employee expectations of the relationship they are likely to have with the new incumbent.

“The quality of your attention determines the quality of other people’s thinking” (Nancy Kline)

There is a strange phenomenon occurring at the moment. The most successful companies, which are used to having the most money and more opportunities, may very well be the ones which need to make the most radical changes in their thinking in order to weather this current storm.

Before they stepped into their private jets to fly to Washington and beg for billions from the public purse, perhaps the CEOs of Ford, GM and Chrysler should have realised that first impressions matter.

FINALIST IN  SALES ARTICLE OF THE YEAR, 2008 - http://www.top10salesarticles.com/

Training takes time and money - two resources that are in short supply at the moment. Here's a suggestion that may help reduce costs and at the same time, improve the bottom line.

Are you being negatively impacted by the recession, or are you taking the positives out of the current situation? It may be time to look at how we can improve our "opportunity seeking" antennae.

Is there a difference between a leader and a manager? Can you be both? Do you need to be both?

NOMINATED AS SALES ARTICLE OF THE WEEK Nov 15, 2008 http://www.top10salesarticles.com/

What gets you motivated at work - appreciation, money, responsibility, an interesting job, good colleagues? Does your level of motivation affect others? This article gives some motivational suggestions.

We've all been affected by the financial crisis of Wall Street.  But what’s at the heart of the problem? And more importantly, can you and I do something to prevent it happening again?

When was the last time you received great service?  Why was it great? Perhaps this short article will resonate with you. Importantly, it provides some simple clues for developing effective customer service training.  Enjoy!

NOMINATED AS SALES ARTICLE OF THE WEEK Aug 1st, 2008 http://www.top10salesarticles.com/

We all have those moments or occasions when we feel “down”.  How do we get out of these troughs and get back on track again?  Here’s some quick advice on how to work in the three key areas – mind, body and emotion.  

Good email service becomes more important when the economy takes a dip. Many businesses lament the fact that people tighten their belts and buy less when the economy contracts. Yes, that’s true. But they still buy. The real difference is that they probably buy less and from a more select group of suppliers. In times like this, you need to set yourself apart from the pack – why not do it by way of more personal email service? Customers will appreciate your point of difference.

Often managers put a lot of effort into teamwork when perhaps it’s not necessary. Is there more to teamwork than meets the eye? 

For as long as I can remember, commentators have suggested that all organisations should consider people their "greatest asset". In the boom years of the late 80s and the 90s, this thinking literally translated to "pay people more and we will keep them". But today, despite higher salaries and benefits, we find people change employers quite regularly.