What have we learned about performance management?

Most new managers get very little initial training about how to manage. Generally new managers are promoted or selected for the role because of their excellent technical or professional expertise. It is assumed therefore that they will also be expert at people management.
This book fills the "people management" learning gap for new managers. Here is your complete "How to" for both managing and leading. Learn how to best manage your boss, your people and yourself in the all important first management role. The book covers hiring, motivating, delegating, influencing, managing time, firing – in fact everything you will need to know and learn about leading and managing.
Although written for the new manager, this book has so many tips, tools and techniques that it has become an invaluable resource for managers at all levels.
Now in its second edition (with new chapters on Change, Virtual Teams and Social Media) the book continues to reach an extended audience with now over 50,000 copies sold in four languages - English, Chinese (simplified), Polish and Portuguese.

"What To Do When You Become The Boss" is launched in Poland

"What To Do When You Become The Boss" is launched in China

Service is the key to survival in today’s climate

Tough times call for tough training